Book an audit

Send the form. I will reply within one business day with a Calendly link and the SOW.

Three options below. Most people start with the audit. If you would rather talk first, the 25-minute call slot is for you.

Path 1 · Most common
Book the €2,500 audit

Ten business days. Real numbers on your inbox. Audit fee credits if you proceed to Tier 1.
Path 2 · 25 min
Intro call first

Free 25-minute call. We look at your shop, your helpdesk, your volume. You decide whether the audit makes sense before paying.
Path 3
Send the sample audit

Want to see the audit format before you buy? Mention it in the form and I will reply with the anonymised sample.

Email: [email protected]
Hours: Mon to Fri, 9am to 6pm Ireland time
Reply window: One business day, usually faster
Data handling: Your details are used only to reply. No mailing list, no retargeting.

Get started

Tell me about your support inbox.

Brand name

Storefront URL or Shopify admin Public storefront is fine. I do not need admin access until after we have signed.

Your name

Tell me about your current support setup Helpful to mention: helpdesk + monthly ticket volume + which of the three paths above.

I reply within one business day, usually sooner. The audit SOW and a Calendly link come back in the same reply.

FAQ

Is the audit really €2,500 or is that a bait price?: That is the price. No upsell on the audit deliverable. The audit credits euro-for-euro against the Tier 1 setup fee if you proceed within 30 days, but that is your choice, not a condition.
How big is my shop supposed to be for this to make sense?: €5M to €40M annual GMV is the sweet spot for Tier 1. Above €10M with multi-channel support, Tier 2 fits better. Below €1M, the inbox is small enough to handle with macros alone and you do not need us yet.
What helpdesks do you support?: Gorgias, Intercom, Zendesk, Help Scout, Freshdesk. If you are on something else, ask. We integrate inside your helpdesk, so we work with whatever you already pay for.
Do you sign a DPA?: Yes. GDPR Article 28 DPA with sub-processor list, scoped access checklist, and PII redaction policy. Bundled with every engagement that touches customer data. Available on signature, not after.
Where does the AI run? Are you sending data to OpenAI or Anthropic?: AI inference happens via Anthropic and (occasionally) OpenAI under DPF + Standard Contractual Clauses. No data is used for model training. The full sub-processor list is in the DPA.
What happens if I cancel after Tier 1 setup?: Three-month initial term with 30 days notice. After the initial term, only 30 days notice is needed. You keep every KB article and macro authored. We export them to markdown on request.