We audit your support inbox, then deploy AI inside the helpdesk you already use. 50-70% ticket deflection. Real DPA.
Audit credit rolls into Tier 1 setup if you proceed within 30 days. No surprises, no contracts you cannot exit on 30 days notice.
Deployed inside the helpdesk you already use
Intercom
Zendesk
Freshdesk
Shopify
The deflectable surface area of an ecommerce support inbox is not infinite. It is three to five repeating shapes. We find yours, write the responses, configure the routing, and run it.
Order status, shipping delays, tracking number lookups, address changes. Repetitive, factual, AI-shaped. Done well, you give the customer a faster answer than any human queue could.
Return-window questions, refund timing, exchange offers. This is where the revenue lives. A refund-to-exchange swap, offered at the right moment, recovers cash a chargeback never sees.
Pause, swap product, change cadence, update card. Subscription-save flows handle the routine cases before they reach a human agent and before they become churn.
Numbers are observed ranges across recent audits. Your numbers depend on your inbox. The audit produces real numbers for your shop, not a brochure estimate.
Three discrete phases. You can stop after any of them. No multi-year contract, no platform you have to keep paying for.
We sample 200 to 500 of your recent tickets, categorise them, and quantify the deflectable surface area and the refund leakage. You get a twelve-page report plus a walkthrough call. If you do not proceed, the audit is the only thing you ever paid us.
We author the knowledge base articles for your top five flows, configure the AI macros and routing inside your existing helpdesk, define the escalation policy, and run the first week of live operation with daily monitoring.
Weekly tuning, KB maintenance, a weekly KPI report every Monday, and a monthly review call. Three-month rolling term. Thirty days notice to exit, no kill fees once the initial term ends.
Those are tools. Tools need an operator. We are the operator. You keep your helpdesk; we deploy the AI inside it and run the tuning. No second platform to migrate to. If you cancel us, you keep every KB article and every macro we authored.
Their floor ACV is €60,000 with a six-to-nine-month enterprise cycle. Our entry point is a €2,500 audit you can buy this week. We are sized for €5M to €40M GMV brands, not for the Fortune 500.
BPOs throw headcount at the inbox. We remove the deflectable volume first and then escalate the remaining 30 to 50 percent to whoever you choose: your in-house team, a BPO, or both. The work stack is yours.
The audit is the entry point for every tier. The audit fee credits against Tier 1 or Tier 2 setup if you proceed within 30 days.
A diagnostic of your support inbox with quantified opportunity in euro and hours.
Top five flows deployed inside your helpdesk in fourteen business days, then tuned every week.
For brands above €10M GMV with multi-channel support and active revenue recovery (refund-to-exchange, subscription save).
All fees in euro, exclusive of VAT. Hosting, helpdesk subscription, and AI API spend remain on your account. We invoice our fees only.
GDPR Article 28 data processing agreement bundled with every engagement that touches customer data. Sub-processor list, scoped access checklist, PII redaction policy. Not a one-pager.
Tech Errors & Omissions and Cyber Liability cover. Certificate available on request before signature.
Stage 1 access to your helpdesk is read-only. Write access requires baseline measurement to be complete and your written approval.
We never touch your customer payment instruments. Your Stripe stays your Stripe. Our scope is the support inbox.
KB articles and macros are exported to markdown on request, with no fee, at any time. There is no Eltrus platform to migrate off.
Every engagement runs through Eoghan. The retainer is not an account manager; it is the founder, with a contractor pool for execution.
Eltrus is a real Irish company. First product was a custom CRM for a Dublin surgical practice, built solo and live in production today. Now Eltrus is expanding to AI customer ops for Shopify and SMB brands as its main play.
Daily power user of Claude Code and Cursor. Built and shipped a full SaaS solo before this. The work is hands-on. You will be talking to the person who wrote your KB articles, not an account manager between you and the team.
Read the longer storyBook a €2,500 audit and have real numbers on your inbox in ten business days. Or book a 25-minute call first, see if it makes sense, then decide.